NATRIXONE
Privacy Policy
We respect your privacy and believe you should understand what information we collect, why we collect it, and what choices you have.
Last updated October 2, 2026
About This Policy
This Privacy Policy explains how NatrixOne collects, uses, stores and shares information when you visit natrixone.com, purchase products, contact us, subscribe to communications or otherwise interact with our website.
By using this website, you acknowledge the practices described in this policy.
INFORMATION WE COLLECT
Information You Choose to Give Us
When you place an order, contact us, sign up for email communications or otherwise interact with NatrixOne, you may provide information such as your name, email address, billing and shipping address, telephone number and information related to your order.
Payment information is processed through payment providers used by our ecommerce platform. NatrixOne does not need to store your complete payment card number on its own website servers in order to process a purchase.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device type, referring website, pages viewed, approximate location and interactions with the site.
We may use cookies and similar technologies to operate the website, maintain shopping-cart functionality, remember preferences, understand website performance and measure the effectiveness of our marketing.
HOW INFORMATION IS USED
Why We Collect Information
Process Orders
To complete purchases, provide order confirmations, arrange shipping and handle customer-service requests.
Operate the Website
To maintain website security, shopping-cart functionality, performance and reliability.
Improve NatrixOne
To understand how visitors use the website and improve our content, products and customer experience.
Communicate With You
To answer questions, provide requested information and send transactional communications related to your purchases.
Marketing
Where permitted, we may send product news or promotional communications. You can unsubscribe from marketing emails at any time.
Legal & Security
To prevent fraud, protect our customers and business, comply with applicable law and enforce our rights.
COOKIES & ANALYTICS
How We Use Cookies
Cookies are small files or browser-storage technologies that help websites function and provide information about how visitors use them.
NatrixOne may use essential cookies required for ecommerce and site operation, as well as analytics technologies such as Google Analytics to understand traffic and website performance.
You can control many cookies through your browser settings and, where available, through the cookie-consent tools presented on our website. Blocking some cookies may affect shopping-cart or other website functionality.
SERVICE PROVIDERS
When Information May Be Shared
We may share information with companies that help us operate NatrixOne, including website hosting providers, ecommerce platforms, payment processors, shipping providers, email-service providers, analytics providers and professional advisers.
These providers receive information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.
We may also disclose information if required by law, legal process or government request, or when reasonably necessary to protect the rights, property or safety of NatrixOne, our customers or others.
We do not sell your personal information for money.
YOUR CHOICES
Your Privacy Rights
Depending on where you live, applicable privacy law may give you rights relating to your personal information, including the ability to request access, correction or deletion of certain information, or to object to or limit certain uses of your information.
You may also opt out of promotional email communications at any time by using the unsubscribe link included in those messages.
To make a privacy-related request, contact us at sales@natrixone.com. We may need to verify your identity before completing certain requests.
DATA PRACTICES
Retention & Security
We retain personal information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements and satisfy legal obligations.
We use reasonable administrative, technical and organizational measures designed to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.
Children’s Privacy
NatrixOne products and this website are intended for adults purchasing products for companion animals. We do not knowingly collect personal information from children under 13.
Third-Party Websites
Our website may link to websites operated by third parties. Their privacy practices are governed by their own policies, and NatrixOne is not responsible for how those websites collect or use information.
POLICY UPDATES
Changes to This Policy
We may update this Privacy Policy as our website, services or legal obligations change. When we make changes, we will update the date shown at the top of this page.
We encourage visitors to review this page periodically for the most current information about our privacy practices.
Questions About Your Privacy?
Contact NatrixOne if you have questions about this policy or how your information is handled.
NatrixOne
5143 Kennedy Ave.
Cincinnati, OH 45213
sales@natrixone.com