NATRIXONE
Shipping, Returns & Refunds
We want ordering NatrixOne to be simple. This page explains how shipping, returns, refunds and damaged orders are handled.
Last updated October 2, 2026
Shipping
Orders are typically processed during normal business days, Monday through Friday. Most in-stock orders are prepared for shipment within approximately two business days.
Delivery times vary depending on destination, carrier service and other conditions outside our control.
Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.
When tracking information is available, it will be provided with your shipping confirmation.
RETURNS
30-Day Return Policy
You may request a return within 30 days of purchase.
To be eligible for a standard return, the product must be unopened, unused and in its original packaging unless the product arrived damaged or defective.
Because NatrixOne is a consumable animal-health product, opened or used products generally cannot be returned for resale.
Before sending anything back, please contact us at sales@natrixone.com so we can confirm the return and provide instructions.
REFUNDS & REPLACEMENTS
What Happens After a Return
Approved Returns
Once an eligible return is received and reviewed, we will notify you and process any approved refund to the original payment method.
Damaged Orders
If your order arrives damaged, leaking or otherwise unusable, contact us promptly with your order information and, when helpful, photographs of the damage.
Incorrect Orders
If we shipped the wrong product or made an error fulfilling your order, contact us and we will work to correct it.
REFUND TIMING
When You’ll Receive Your Refund
Once a refund is approved, we submit it to the original payment method. Banks and card issuers may require additional processing time before the credit appears on your account.
If you have received confirmation from us that a refund was issued but it has not appeared after a reasonable processing period, please contact your bank or card issuer first.
If you still need help, contact us at sales@natrixone.com.
RETURN SHIPPING
Sending a Return
Unless the return is the result of an incorrect, damaged or defective order, customers are generally responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return resulted from an error by NatrixOne.
For higher-value shipments, you may wish to use a trackable shipping service. We cannot process a return that does not reach us.
Return address:
NatrixOne
5143 Kennedy Avenue
Cincinnati, OH 45213
USA
CANCELLATIONS & ORDER CHANGES
Need to Change an Order?
If you need to cancel or change an order, contact us as soon as possible at sales@natrixone.com.
We will do our best to help, but once an order has entered fulfillment or been shipped, we may no longer be able to cancel or modify it.
BACKORDERS & AVAILABILITY
If an Item Is Temporarily Unavailable
If an item becomes unavailable after you place an order, we may contact you with an updated expected shipping date, offer an alternative where appropriate, or issue a refund for the unavailable item.
We will not knowingly charge additional shipping simply because an order must be completed in more than one shipment due to our inventory availability.
SALE & PROMOTIONAL ORDERS
Promotional Purchases
Unless a promotion specifically states otherwise, eligible promotional purchases are subject to the same general return requirements described on this page.
Any promotional discount applied to the original purchase will also be reflected in the amount eligible for refund.
Need Help With an Order?
Contact us and include your name, order number and a brief description of the issue.